If you are struggling to get in touch with a host, here are a few suggestions: 

  • Reserve the listing. If you sent a message before placing a reservation, try reserving the host's listing. Sometimes hosts get many messages and prioritize serious reservation requests. You can cancel anytime before the reservation is approved or 24 hours after it's approved to receive a full refund.
  • Message other hosts. We have many great listings with responsive hosts. Try messaging or reserving other listings nearby.
  • Be patient. Some hosts work during the day, so they might not be available until after business hours or the next day. 

We know it's discouraging when users don't respond or reservations don't work out, but don't give up!

If you are still struggling to get in contact with your host, feel free to reach out to support@neighbor.com for additional help. 

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