You will receive an email notifying you if your payment fails. 

If you are unsure as to why your payment failed, feel free to reach out to Neighbor's customer experience team, and they may be able to provide additional information. 

To enter an alternate credit or debit card, go to the Update Payment tab on your profile. 

We will attempt to charge your card every 24 hours after it fails until it is processed successfully. If your card fails for more than three days in a row, a member of our Customer Success team will reach out to you to provide additional guidance.  A late fee of $25 will be assessed if a payment is not successful for 8 days.

To contact our Customer Success team, email or call 801-653-0264.

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