Often hosts and renters resolve issues like this on their own. This is almost always the quickest and easiest way. Contact the renter through Neighbor's messaging platform and attempt to amicably come to an agreement about how to move forward.

If you can't resolve the issue with the renter

Neighbor's top priority is providing our community with peace of mind - that's why we provide a Host Guarantee to protect you and your property. First, read through the guarantee and Neighbor's Terms of Service to understand how Neighbor can protect you and your property.

If you'd like Neighbor to intervene in resolving the property damage, contact the Customer Success team to learn about next steps, how to file a claim, and required documentation. A formal claim must be submitted within 10 days of the reservation end date or the move-out date, whichever is earlier. A Neighbor representative may have to see the property damage in person and meet with both you and the renter.

Note: Neighbor's Host Guarantee is secondary to both the host and renter's homeowners insurance policies and any other insurance policies providing coverage from the property. Documentation regarding lack of coverage for the specific property damage must be submitted after filing a claim with Neighbor.

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