When you pay and communicate through Neighbor's website or mobile apps, it helps ensure that you're protected by our Terms of Service, Host and Renter Guarantees, cancellation and refund policies, and other safety measures.

We can’t provide these benefits if your storage isn’t reserved and paid for directly through Neighbor. In addition, exchanging payment or messaging outside Neighbor creates additional risk of fraud or harassment.

If someone asks to pay outside Neighbor or to report other suspicious behavior, contact Customer Success immediately at support@neighbor.com.

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