Often hosts and renters are able to resolve issues regarding damage or theft of stored items on their own. This is almost always the quickest and easiest solution, and it usually results in the best outcome for all parties involved.

Contact the host through Neighbor's messaging platform and attempt to amicably come to an agreement about how to move forward.

If you can't resolve the issue with the host

Neighbor's top priority is providing our community with peace of mind - that's why we provide a Renter Guarantee to protect you and your property. First, read through the guarantee and Neighbor's Terms of Service to understand how Neighbor can protect you and your property.

Qualifications for the Renter Guarantee

Neighbor's Renter Guarantee does not apply to items not explicitly listed in the storage reservation or other excluded items.

In addition, Neighbor's Renter Guarantee is secondary to both the host and renter's homeowners insurance policies and any other insurance policies providing coverage from the property. Documentation regarding lack of coverage for the specific property damage must be submitted after filing a claim with Neighbor.

A formal claim must be submitted within 10 days of the reservation end date or the move-out date, whichever is earlier. A Neighbor representative may have to see the property damage in person and meet with both you and the host.

In the case of stolen items, a police report must be filed and a copy attached to your claim.

Visit https://www.neighbor.com/renter-guarantee to review all qualifications and exclusions of the Renter Guarantee.

File a Claim

If you'd like Neighbor to intervene in resolving the incident or to file a claim for the Renter Guarantee, please email support@neighbor.com.

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