Neighbor takes the work out of collecting payments from your renter each month by automatically charging their credit card on the renewal date. Your payments are guaranteed by Neighbor even if your renter stops paying.
On the same day each month your payout is transferred to you through Stripe, our secure payment platform, until the reservation is canceled.
How do I connect my bank account?
You will connect your bank account to Stripe from the Payment Method section of your profile. You will click "Connect Bank Account" and follow the prompts. Once your bank account is connected you will not need to complete that step again.
Are payments ever prorated?
Your payout will never be prorated. Our contracts are month to month and even if the renter moves out before the end of their rental month you will still receive your full payout.
Is my bank information safe?
Neighbor does not store your payment information. Instead, it is stored off-site by Stripe, our payment gateway, on their encrypted and PCI-compliant servers. Stripe is a secure, online platform used by hundreds of thousands of vendors word-wide including Amazon and Facebook. In addition, the green lock symbol and https:// in the URL bar of your browser shows that Neighbor's website is secure and encrypted.