What is a welcome message?

A welcome message is an automatic message you can create that is sent to your renter when you approve their reservation.

How to customize your welcome message:

You can customize your welcome message for each of your listings. It’s quick to set up and makes coordinating with your renters easy!

  1. Go to your “My Listings” page and select the listing you would like to customize a welcome message for. Click the “Edit” button.
  2. Next, scroll down to “Welcome Message”. In the box, type a warm, welcoming greeting!
  3. This is a great way to coordinate quickly with your new renter. For example, your welcome message could say, “I’m excited to help you get your stuff moved in! What day and time works best for you?”.
  4. Remember to click the “Save Changes” button!

Congratulations, you’ve customized your welcome message!

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