Hosting 101

Hosting 101

FAQs for how to be a good Neighbor host after publishing your listing

Written by Stephanie Trochez
Updated over a week ago

Who can be a Neighbor host?

Renting out space, hosts, does it cost to rent out space through Neighbor

Written by Colton Gardner
Updated over a week ago

Can a potential renter see my space before placing a reservation?

see a space, placing a reservation, meet up

Written by Katherine Willden
Updated over a week ago

What type of storage space can I rent out?

Hosts, renting out space, can I list any kind of space

Written by Colton Gardner
Updated over a week ago

Can a renter live or work in my space?

Living or working in a space

Written by Katherine Willden
Updated over a week ago

What do I need to do when my renter wants to end their reservation?

Renter cancels reservation, finishing a reservation, check out process

Written by Michelle Paravato
Updated over a week ago

What happens if my renter leaves their stuff on my property without paying?

Written by Katherine Willden
Updated over a week ago

My renter is up for an auction. What are my responsibilities as a host?

auction, payout protection

Written by Katherine Willden
Updated over a week ago

What does it mean to publish a listing?

Published listings, advertising storage space through Neighbor, can people see my space for rent

Written by Colton Gardner
Updated over a week ago

My space is no longer available. What should I do?

Deactivate space, the space is no longer available, where did my listing go

Written by Michelle Paravato
Updated this week

How can I take great photos of my space?

optimization, photos, how to get my space rented, how to be a better host

Written by Bradi Garner
Updated over a week ago

How do I schedule a free photo appointment?

Free photography, scheduling a session, get your space rented

Written by Bradi Garner
Updated over a week ago

How can I measure my space to provide correct dimensions?

Measuring my space, dimensions

Written by Bradi Garner
Updated over a week ago

How do I rent out large spaces?

Divide or split up your large storage spaces

Written by Bradi Garner
Updated this week

Can large spaces be shared between renters?

Written by Bradi Garner
Updated over a week ago

What counts as a photo ID?

Photo verification, safety

Written by Colton Gardner
Updated over a week ago

How do I approve a reservation request?

Letting someone store their belongings in my unused space

Written by Michelle Paravato
Updated over a week ago

How do I decide whether or not to approve a reservation request?

Reservation request, decline, should I store the renter's belongings in my space

Written by Colton Gardner
Updated over a week ago

Can I change the price of my space once it’s reserved?

Price change, payment, reservation, update listing

Written by Katherine Willden
Updated over a week ago

How long do I have to approve a reservation request?

Approving a reservation request, making money by renting out my space

Written by Colton Gardner
Updated over a week ago

How do I know what a renter wants to store in my space?

Renter inventory, are the items being stored in my space safe and legal

Written by Stephanie Trochez
Updated over a week ago

What happens if a reservation expires before I can approve a request?

Reservation expiration, can I still rent out my space if I didn't respond to a reservation request within 48 hours

Written by Colton Gardner
Updated over a week ago

I need to give 30 days notice for my renter to move out. How do I do that?

30 day notice, end reservation early, move out

Written by Katherine Willden
Updated this week

How to Connect Your Bank Account

A step-by-step guide to get paid by Neighbor

Written by Katherine Willden
Updated over a week ago

I connected to my bank account but I don't see my payout. What should I do?

Stripe help, payout, connecting your bank account, when you get paid

Written by Katherine Willden
Updated over a week ago

Can I change the bank account that I originally connected to?

Get paid, connect bank account, Stripe, change bank account

Written by Katherine Willden
Updated over a week ago

Is Stripe safe to use?

Safe, bank account, connect, Stripe

Written by Katherine Willden
Updated over a week ago

I already have a Stripe account and an error appears. How do I get paid?

Stripe help, connect bank account, get paid

Written by Katherine Willden
Updated over a week ago

I don’t have a social security number. Can I still get paid?

social security number, tax ID number, payout, get paid

Written by Katherine Willden
Updated over a week ago

How do I report Neighbor income on my taxes?

Taxes, report income, will I get a 1099 form, yearly income, are my earnings taxable

Written by Michelle Paravato
Updated over a week ago

How do payouts work as a host?

How hosts get paid and receive renter payments

Written by Stephanie Trochez
Updated over a week ago

What happens if my renter stops paying?

Payout protection, guaranteed payout, receiving payment

Written by Katherine Willden
Updated over a week ago

Should I require a deposit on my space?

Deposits, agreements outside of Neighbor, how payment works

Written by Katherine Willden
Updated over a week ago

Does it cost to list space on Neighbor?

Fees associated with renting out space on Neighbor

Written by Colton Gardner
Updated over a week ago

What should I do if someone asks me to pay/wants to get paid outside of Neighbor?

accepting payment, $1M Host Guarantee, payment outside Neighbor

Written by Katherine Willden
Updated over a week ago

Can my renter pay for a few months up front?

Payment, month by month agreement

Written by Katherine Willden
Updated over a week ago

How can I edit my listing?

Editing drafts, published, and archived listings, making changes to my space

Written by Stephanie Trochez
Updated this week

Can I edit my listing while it's reserved?

Editing my listings, current reservation, changing the price of a listing

Written by Michelle Paravato
Updated over a week ago

What can I do to promote my listing?

Listing optimization, getting your space reserved, advertising my space

Written by Colton Gardner
Updated over a week ago

How can I boost my listing in search results?

Written by Bradi Garner
Updated over a week ago

Does my renter need to have renters insurance?

Renters insurance, liability, responsibility in protecting renter's belongings

Written by Colton Gardner
Updated over a week ago

How does Neighbor protect me from liability issues as a host?

Liability, Terms of Service, Damages

Written by Colton Gardner
Updated over a week ago

How do I become a Superhost?

Host level, insights, badges, and progress

Written by Bradi Garner
Updated over a week ago

Host Facebook Community Guidelines

hosts, optimization, facebook, rules, guidelines

Written by Bradi Garner
Updated over a week ago

How do I subscribe to host Facebook notifications?

how to improve listings, host insight, host community

Written by Bradi Garner
Updated over a week ago