Hosting 101

Hosting 101

FAQs for how to be a good Neighbor host after publishing your listing

Written by Stephanie Trochez
Updated over a week ago

Who can be a Neighbor host?

Renting out space, hosts, does it cost to rent out space through Neighbor

Written by Colton Gardner
Updated over a week ago

Can a potential renter see my space before placing a reservation?

see a space, placing a reservation, meet up

Written by Katherine Willden
Updated over a week ago

What type of storage space can I rent out?

Hosts, renting out space, can I list any kind of space

Written by Colton Gardner
Updated over a week ago

Can a renter live or work in my space?

Living or working in a space

Written by Katherine Willden
Updated over a week ago

What do I need to do when my renter wants to end their reservation?

Renter cancels reservation, finishing a reservation, check out process

Written by Michelle Paravato
Updated over a week ago

What happens if my renter leaves their stuff on my property without paying?

Written by Katherine Willden
Updated over a week ago

My renter is up for an auction. What are my responsibilities as a host?

auction, payout protection

Written by Katherine Willden
Updated over a week ago

Why did my ID verification fail?

ID verification, trust and safety, troubleshoot

Written by Katherine Willden
Updated over a week ago

What does it mean to publish a listing?

Published listings, advertising storage space through Neighbor, can people see my space for rent

Written by Colton Gardner
Updated over a week ago

My space is no longer available. What should I do?

Deactivate space, the space is no longer available, where did my listing go

Written by Michelle Paravato
Updated over a week ago

How can I take great photos of my space?

optimization, photos, how to get my space rented, how to be a better host

Written by Bradi Garner
Updated over a week ago

How do I schedule a free photo appointment?

Free photography, scheduling a session, get your space rented

Written by Bradi Garner
Updated over a week ago

How can I measure my space to provide correct dimensions?

Measuring my space, dimensions

Written by Bradi Garner
Updated over a week ago

How do I rent out large spaces?

Divide or split up your large storage spaces

Written by Bradi Garner
Updated over a week ago

Can large spaces be shared between renters?

Written by Bradi Garner
Updated over a week ago

What counts as a photo ID?

Photo verification, safety

Written by Colton Gardner
Updated over a week ago

How do I approve a reservation request?

Letting someone store their belongings in my unused space

Written by Michelle Paravato
Updated over a week ago

How do I decide whether or not to approve a reservation request?

Reservation request, decline, should I store the renter's belongings in my space

Written by Colton Gardner
Updated over a week ago

Can I change the price of my space once it’s reserved?

Price change, payment, reservation, update listing

Written by Katherine Willden
Updated over a week ago

How long do I have to approve a reservation request?

Approving a reservation request, making money by renting out my space

Written by Colton Gardner
Updated over a week ago

How do I know what a renter wants to store in my space?

Renter inventory, are the items being stored in my space safe and legal

Written by Stephanie Trochez
Updated over a week ago

What happens if a reservation expires before I can approve a request?

Reservation expiration, can I still rent out my space if I didn't respond to a reservation request within 48 hours

Written by Colton Gardner
Updated over a week ago

I need to give 30 days notice for my renter to move out. How do I do that?

30 day notice, end reservation early, move out

Written by Katherine Willden
Updated over a week ago

How to Connect Your Bank Account

A step-by-step guide to get paid by Neighbor

Written by Katherine Willden
Updated over a week ago

I connected to my bank account but I don't see my payout. What should I do?

Stripe help, payout, connecting your bank account, when you get paid

Written by Katherine Willden
Updated over a week ago

Can I change the bank account that I originally connected to?

Get paid, connect bank account, Stripe, change bank account

Written by Katherine Willden
Updated over a week ago

Is Stripe safe to use?

Safe, bank account, connect, Stripe

Written by Katherine Willden
Updated over a week ago

I already have a Stripe account and an error appears. How do I get paid?

Stripe help, connect bank account, get paid

Written by Katherine Willden
Updated over a week ago

I don’t have a social security number. Can I still get paid?

social security number, tax ID number, payout, get paid

Written by Katherine Willden
Updated over a week ago

How do I report Neighbor income on my taxes?

Taxes, report income, will I get a 1099 form, yearly income, are my earnings taxable

Written by Michelle Paravato
Updated over a week ago

I have a first month discount on my space. What happens if my renter is only there for a month?

discount, payout protection

Written by Katherine Willden
Updated over a week ago

What is the Neighbor Host Service Fee and what does it do for you?

Service Fee, Payout, Payment, Guarantee

Written by Jessica Lander
Updated over a week ago

How do payouts work as a host?

How hosts get paid and receive renter payments

Written by Stephanie Trochez
Updated over a week ago

What happens if my renter stops paying?

Payout protection, guaranteed payout, receiving payment

Written by Katherine Willden
Updated over a week ago

Should I require a deposit on my space?

Deposits, agreements outside of Neighbor, how payment works

Written by Katherine Willden
Updated over a week ago

Does it cost to list space on Neighbor?

Fees associated with renting out space on Neighbor

Written by Colton Gardner
Updated over a week ago

What should I do if someone asks me to pay/wants to get paid outside of Neighbor?

accepting payment, $1M Host Guarantee, payment outside Neighbor

Written by Katherine Willden
Updated over a week ago

Can my renter pay for a few months up front?

Payment, month by month agreement

Written by Katherine Willden
Updated over a week ago

How can I edit my listing?

Editing drafts, published, and archived listings, making changes to my space

Written by Stephanie Trochez
Updated over a week ago

Can I edit my listing while it's reserved?

Editing my listings, current reservation, changing the price of a listing

Written by Michelle Paravato
Updated over a week ago

What can I do to promote my listing?

Listing optimization, getting your space reserved, advertising my space

Written by Colton Gardner
Updated over a week ago

How can I boost my listing in search results?

Written by Bradi Garner
Updated over a week ago

Does my renter need to have renters insurance?

Renters insurance, liability, responsibility in protecting renter's belongings

Written by Colton Gardner
Updated over a week ago

How does Neighbor protect me from liability issues as a host?

Liability, Terms of Service, Damages

Written by Colton Gardner
Updated over a week ago

How do I become a Superhost?

Host level, insights, badges, and progress

Written by Bradi Garner
Updated over a week ago

Host Facebook Community Guidelines

hosts, optimization, facebook, rules, guidelines

Written by Bradi Garner
Updated over a week ago

How do I subscribe to host Facebook notifications?

how to improve listings, host insight, host community

Written by Bradi Garner
Updated over a week ago