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Hosting 101
Hosting 101
FAQs, How to Host, Best Practices, and more
+3
47 articles in this collection
Written by
Colton Gardner,
Michelle Paravato,
Bradi Garner
and 3 others
Hosting 101
FAQs for how to be a good Neighbor host after publishing your listing
Written by
Stephanie Trochez
Updated over a week ago
How to Host
Who can be a Neighbor host?
Renting out space, hosts, does it cost to rent out space through Neighbor
Written by
Colton Gardner
Updated over a week ago
Can a potential renter see my space before placing a reservation?
see a space, placing a reservation, meet up
Written by
Katherine Willden
Updated over a week ago
What type of storage space can I rent out?
Hosts, renting out space, can I list any kind of space
Written by
Colton Gardner
Updated over a week ago
Can a renter live or work in my space?
Living or working in a space
Written by
Katherine Willden
Updated over a week ago
What do I need to do when my renter wants to end their reservation?
Renter cancels reservation, finishing a reservation, check out process
Written by
Michelle Paravato
Updated over a week ago
What happens if my renter leaves their stuff on my property without paying?
Written by
Katherine Willden
Updated over a week ago
My renter is up for an auction. What are my responsibilities as a host?
auction, payout protection
Written by
Katherine Willden
Updated over a week ago
Creating a Listing
Why did my ID verification fail?
ID verification, trust and safety, troubleshoot
Written by
Katherine Willden
Updated over a week ago
What does it mean to publish a listing?
Published listings, advertising storage space through Neighbor, can people see my space for rent
Written by
Colton Gardner
Updated over a week ago
My space is no longer available. What should I do?
Deactivate space, the space is no longer available, where did my listing go
Written by
Michelle Paravato
Updated over a week ago
How can I take great photos of my space?
optimization, photos, how to get my space rented, how to be a better host
Written by
Bradi Garner
Updated over a week ago
How can I measure my space to provide correct dimensions?
Measuring my space, dimensions
Written by
Bradi Garner
Updated over a week ago
How do I rent out large spaces?
Divide or split up your large storage spaces
Written by
Bradi Garner
Updated over a week ago
Can large spaces be shared between renters?
Written by
Bradi Garner
Updated over a week ago
What counts as a photo ID?
Photo verification, safety
Written by
Colton Gardner
Updated over a week ago
Approving a Reservation
How do I approve a reservation request?
Letting someone store their belongings in my unused space
Written by
Michelle Paravato
Updated over a week ago
How do I decide whether or not to approve a reservation request?
Reservation request, decline, should I store the renter's belongings in my space
Written by
Colton Gardner
Updated over a week ago
Can I change the price of my space once it’s reserved?
Price change, payment, reservation, update listing
Written by
Katherine Willden
Updated over a week ago
How long do I have to approve a reservation request?
Approving a reservation request, making money by renting out my space
Written by
Colton Gardner
Updated over a week ago
How do I know what a renter wants to store in my space?
Renter inventory, are the items being stored in my space safe and legal
Written by
Stephanie Trochez
Updated over a week ago
What happens if a reservation expires before I can approve a request?
Reservation expiration, can I still rent out my space if I didn't respond to a reservation request within 48 hours
Written by
Colton Gardner
Updated over a week ago
I need to give 30 days notice for my renter to move out. How do I do that?
30 day notice, end reservation early, move out
Written by
Katherine Willden
Updated over a week ago
Connect Your Bank Account
How to Connect Your Bank Account
A step-by-step guide to get paid by Neighbor
Written by
Katherine Willden
Updated over a week ago
I connected to my bank account but I don't see my payout. What should I do?
Stripe help, payout, connecting your bank account, when you get paid
Written by
Katherine Willden
Updated over a week ago
Can I change the bank account that I originally connected to?
Get paid, connect bank account, Stripe, change bank account
Written by
Katherine Willden
Updated over a week ago
Is Stripe safe to use?
Safe, bank account, connect, Stripe
Written by
Katherine Willden
Updated over a week ago
I already have a Stripe account and an error appears. How do I get paid?
Stripe help, connect bank account, get paid
Written by
Katherine Willden
Updated over a week ago
I don’t have a social security number. Can I still get paid?
social security number, tax ID number, payout, get paid
Written by
Katherine Willden
Updated over a week ago
How do I report Neighbor income on my taxes?
Taxes, report income, will I get a 1099 form, yearly income, are my earnings taxable
Written by
Michelle Paravato
Updated over a week ago
Payout/Pricing Your Space
I have a first month discount on my space. What happens if my renter is only there for a month?
discount, payout protection
Written by
Katherine Willden
Updated over a week ago
What is the Neighbor Processing Fee and what does it do for you?
Service Fee, Payout, Payment, Guarantee
Written by
Jessica Lander
Updated over a week ago
How do payouts work as a host?
How hosts get paid and receive renter payments
Written by
Stephanie Trochez
Updated over a week ago
What happens if my renter stops paying?
Payout protection, guaranteed payout, receiving payment
Written by
Katherine Willden
Updated over a week ago
Should I require a deposit on my space?
Deposits, agreements outside of Neighbor, how payment works
Written by
Katherine Willden
Updated over a week ago
Does it cost to list space on Neighbor?
Fees associated with renting out space on Neighbor
Written by
Colton Gardner
Updated over a week ago
What should I do if someone asks me to pay/wants to get paid outside of Neighbor?
accepting payment, $1M Host Guarantee, payment outside Neighbor
Written by
Katherine Willden
Updated over a week ago
Can my renter pay for a few months up front?
Payment, month by month agreement
Written by
Katherine Willden
Updated over a week ago
My Listings
How can I edit my listing?
Editing drafts, published, and archived listings, making changes to my space
Written by
Stephanie Trochez
Updated over a week ago
Can I edit my listing while it's reserved?
Editing my listings, current reservation, changing the price of a listing
Written by
Michelle Paravato
Updated over a week ago
What can I do to promote my listing?
Listing optimization, getting your space reserved, advertising my space
Written by
Colton Gardner
Updated over a week ago
How can I boost my listing in search results?
Written by
Bradi Garner
Updated over a week ago
Liability
Does my renter need to have renters insurance?
Renters insurance, liability, responsibility in protecting renter's belongings
Written by
Colton Gardner
Updated over a week ago
How does Neighbor protect me from liability issues as a host?
Liability, Terms of Service, Damages
Written by
Colton Gardner
Updated over a week ago
Host Engagement
How do I become a Superhost?
Host level, insights, badges, and progress
Written by
Bradi Garner
Updated over a week ago
Host Facebook Community Guidelines
hosts, optimization, facebook, rules, guidelines
Written by
Bradi Garner
Updated over a week ago
How do I subscribe to host Facebook notifications?
how to improve listings, host insight, host community
Written by
Bradi Garner
Updated over a week ago