Renter Resource Center | Neighbor Help Center

Finding a Space

How do I search for a listing that fits my needs?

Searching by location, tips for finding a space that fits what I need

Written by Colton Gardner
Updated over a week ago

How do I know if a listing is available?

Searching for a space, availability, can I reserve the space

Written by Michelle Paravato
Updated over a week ago

How do I know the exact address of the space I'm interested in renting?

Exact location of the listing, real address of the storage space, where is the storage at

Written by Michelle Paravato
Updated over a week ago

Can I message the host before reserving the space?

Contact, message, talk to, visit space, see the space

Written by Stephanie Trochez
Updated over a week ago

What if I don’t hear back from a host I messaged?

Finding space, messaging hosts, Neighbor messaging, getting a hold of a host

Written by Colton Gardner
Updated over a week ago

Reserving a Space

How do I reserve a space?

I found the space I want, now what do I do? Placing a reservation, contacting host, renting out the space I want

Written by Colton Gardner
Updated over a week ago

Why did Neighbor charge my credit card?

Understand the rental payment listed on your credit card statement

Written by Colton Gardner
Updated over a week ago

Cancellation & Refund Policy

Can I get a refund? What if I cancel late? What happens if I cancel before the start date?

Written by Michelle Paravato
Updated over a week ago

How much time does a host have to respond to my reservation?

Reservation request, how long do I need to wait to hear back from a host

Written by Michelle Paravato
Updated over a week ago

How long can I store my belongings in a host's space?

End date, space availability

Written by Michelle Paravato
Updated over a week ago

What if a host declines my reservation request?

my reservation was denied, finding storage, making a reservation, will I be charged if my reservation was denied

Written by Michelle Paravato
Updated over a week ago

What happens if a host cancels an approved reservation?

Hosts ending a reservation early, host penalties, space is no longer available

Written by Colton Gardner
Updated over a week ago

Moving Out of a Space

How do I cancel my reservation?

Renter moving out, end reservation, stop payments and charging credit card

Written by Colton Gardner
Updated over a week ago

Payment

I only need storage for one month. Will I still get the first month discount?

Payments, discount

Written by Katherine Willden
Updated over a week ago

How do payments work for a renter?

Online payment, how often do I pay a host, canceling payments, paying for the rented space

Written by Katherine Willden
Updated over a week ago

What is the Neighbor Renter Service Fee and what does it do for you?

Service Fee, Payout, Payment, Guarantee

Written by Jessica Lander
Updated over a week ago

Is inputting my credit card information safe?

Safety, payment, why do I need to input credit card info

Written by Colton Gardner
Updated over a week ago

Am I charged if my reservation request is denied?

Will I receive a refund, denied reservation request, pending charge,

Written by Colton Gardner
Updated over a week ago

Can I use more than one method to pay for the space?

Payment, alternative payment options

Written by Michelle Paravato
Updated over a week ago

What happens if I have a failed payment?

Update payment information, put in new credit card, failed charge, payment failed, card isn't going through

Written by Michelle Paravato
Updated over a week ago

Special Cases

How does Neighbor protect me as a renter?

Terms of Service, liability, renters insurance and guarantee, and other protections we use to keep you safe

Written by Colton Gardner
Updated over a week ago

Damage to or Theft of Renter's Stored Items

What to do if a renter has property damage or theft caused by the host

Written by Colton Gardner
Updated over a week ago

Can I live or work in the rented out space?

Living in a basement or your RV, rent a room to live in, working out of the space, maintenance on a car or vehicle, restoring a vehicle

Written by Colton Gardner
Updated over a week ago

What if a host needs to end my reservation early?

Moving stuff early, need storage space, unavailable, no longer available, unexpected cancellation

Written by Stephanie Trochez
Updated over a week ago