Group 65
Go to Neighbor
All Collections
Renter Resource Center
Renter Resource Center
Finding, Reserving, and Paying for Space
+1
24 articles in this collection
Written by
Colton Gardner,
Michelle Paravato,
Stephanie Trochez
and 1 other
Finding a Space
How do I search for a listing that fits my needs?
Searching by location, tips for finding a space that fits what I need
Written by
Colton Gardner
Updated over a week ago
How do I know if a listing is available?
Searching for a space, availability, can I reserve the space
Written by
Michelle Paravato
Updated over a week ago
How do I know the exact address of the space I'm interested in renting?
Exact location of the listing, real address of the storage space, where is the storage at
Written by
Michelle Paravato
Updated over a week ago
Can I message the host before reserving the space?
Contact, message, talk to, visit space, see the space
Written by
Stephanie Trochez
Updated over a week ago
What if I don’t hear back from a host I messaged?
Finding space, messaging hosts, Neighbor messaging, getting a hold of a host
Written by
Colton Gardner
Updated over a week ago
Reserving a Space
How do I reserve a space?
I found the space I want, now what do I do? Placing a reservation, contacting host, renting out the space I want
Written by
Colton Gardner
Updated over a week ago
Why did Neighbor charge my credit card?
Understand the rental payment listed on your credit card statement
Written by
Colton Gardner
Updated over a week ago
Cancellation & Refund Policy
Can I get a refund? What if I cancel late? What happens if I cancel before the start date?
Written by
Michelle Paravato
Updated over a week ago
How much time does a host have to respond to my reservation?
Reservation request, how long do I need to wait to hear back from a host
Written by
Michelle Paravato
Updated over a week ago
How long can I store my belongings in a host's space?
End date, space availability
Written by
Michelle Paravato
Updated over a week ago
What if a host declines my reservation request?
my reservation was denied, finding storage, making a reservation, will I be charged if my reservation was denied
Written by
Michelle Paravato
Updated over a week ago
What happens if a host cancels an approved reservation?
Hosts ending a reservation early, host penalties, space is no longer available
Written by
Colton Gardner
Updated over a week ago
Moving Out of a Space
How do I cancel my reservation?
Renter moving out, end reservation, stop payments and charging credit card
Written by
Colton Gardner
Updated over a week ago
Payment
What is the Neighbor Renter Service Fee and what does it do for you?
Service Fee, Payout, Payment, Guarantee
Written by
Jessica Lander
Updated over a week ago
How do payments work for a renter?
Online payment, how often do I pay a host, canceling payments, paying for the rented space
Written by
Colton Gardner
Updated over a week ago
When will I be charged for renting the space?
Online payment, timing of payments, renter payments
Written by
Michelle Paravato
Updated over a week ago
Is inputting my credit card information safe?
Safety, payment, why do I need to input credit card info
Written by
Colton Gardner
Updated over a week ago
Am I charged if my reservation request is denied?
Will I receive a refund, denied reservation request, pending charge,
Written by
Colton Gardner
Updated over a week ago
Can I use more than one method to pay for the space?
Payment, alternative payment options
Written by
Michelle Paravato
Updated over a week ago
What happens if I have a failed payment?
Update payment information, put in new credit card, failed charge, payment failed, card isn't going through
Written by
Michelle Paravato
Updated over a week ago
Special Cases
How does Neighbor protect me as a renter?
Terms of Service, liability, renters insurance and guarantee, and other protections we use to keep you safe
Written by
Colton Gardner
Updated over a week ago
Damage to or Theft of Renter's Stored Items
What to do if a renter has property damage or theft caused by the host
Written by
Colton Gardner
Updated over a week ago
Can I live or work in the rented out space?
Living in a basement or your RV, rent a room to live in, working out of the space, maintenance on a car or vehicle, restoring a vehicle
Written by
Colton Gardner
Updated over a week ago
What if a host needs to end my reservation early?
Moving stuff early, need storage space, unavailable, no longer available, unexpected cancellation
Written by
Stephanie Trochez
Updated over a week ago