# Your Guide to Success: Neighbor Host Standards

> We monitor host and renter behavior on Neighbor to maintain a safe efficient and dependable marketplace The following are necessary in providing a great mark

Source: https://help.neighbor.com/en_us/host-standards-r11UTZDM2

Last updated: 2026-01-27T17:07:18.155Z

We want every host on Neighbor to thrive! Here's what makes our marketplace great and how you can shine as a host:

## **⭐ 1) Reviews Matter**

Great reviews build trust with potential renters. Keep your ratings high by:

*   Creating a smooth and stress-free experience for your renters
    
*   Staying friendly, communicative, and responsive
    
*   Asking happy renters to leave a review
    
*   Quickly addressing any hiccups that may arise
    

**Note:** Allowing your average review rating to fall below **3.5 stars** may lead to **suspension**.

## **✅ 2) Approval Rate**

 How often you accept or decline bookings impacts renters’ experience. Consistently declining good-fit requests may affect your hosting status. Set yourself up for success by:

*   Accurately and clearly identify what items may be stored in your space by setting/updating your listing restrictions (vehicle types, vehicle operability, etc.)
    
*   Using the [**Move-in Calendar**](https://help.neighbor.com/en_us/managing-your-move-in-calendar-ry5kOtOTJe) to block off unavailable dates
    
*   Providing renters with all the info they need upfront
    
*   Making your space easy to access
    
*   Temporarily deactivating your listing when you will be unavailable
    

**Note:** Failing to accept appropriate reservation requests resulting in an approval rate falling below **50%** may lead to **suspension**.

## **💬 3) Quick Communication**

 Fast responses make happy renters! Stay in the loop by:

*   Downloading the Neighbor mobile app: [iOS](https://itunes.apple.com/us/app/neiybor-peer-to-peer-storage/id1323303687?mt=8) | [Android](https://play.google.com/store/apps/details?id=com.neighbor.js&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)
    
*   Turning on push notifications
    
*   Enabling [Message Alerts](https://www.neighbor.com/hosting/account/notifications) for Email, Push notification, and SMS in your Neighbor account 
    
*   Responding promptly to messages
    

**Note:** Hosts with a median response time of over **12 hours** may face **suspension**.

## **🤝 4) Honoring Your Commitments**

Canceling reservations creates a less-than-pleasant experience for renters. You can avoid unnecessary cancellations by:

*   Accurately setting and managing your space's availability
    
*   Using the [**Move-in Calendar**](https://help.neighbor.com/en_us/managing-your-move-in-calendar-ry5kOtOTJe) to mark busy dates
    
*   Only accepting reservations you can confidently fulfill
    
*   Communicating proactively if something comes up
    

**Note:** Canceling more than **33%** of your reservations before the start date may result in your account being **suspended**.

## **🛠️ What Happens if Standards Slip?**

We're here to help! If performance drops, you'll get:

*   A friendly reminder and opportunities to improve
    
*   Guidance and tips to get back on track
    
*   Support to meet these standards
    

While Neighbor is here to help, if you are unable to consistently meet these hosting standards, your account may face potential **suspension**.

## **🙌 Final Note**

You're key to making Neighbor a trusted place for storage. When you succeed, our whole community benefits!