Neighbor takes the work out of collecting payments from your renter! We make sure your space is paid for by charging your renter at the beginning of each rental period and sending your payout at the end. To start receiving host payouts, make sure to connect your bank account.

When do I receive my payout?

On the first day of every rental period, Neighbor automatically charges your renter’s credit card. This ensures they have paid to rent your space for the entire month! At the end of the rental period, Neighbor sends your host payout to Stripe, our payment gateway. Stripe will send your payout to your connected bank account, and you’ll see the amount show up in two to three business days 

Where can I find my payout history? 

If you are curious about when exactly you will receive your next payout, your Payout History will show all previous and upcoming payouts. Your Host Payout History page is found under your Profile.

What are the processing fees?

Neighbor charges a small 4.9% + $0.30 processing fee on each host payout. This fee allows us to provide automated billing, Payout Protection for up to two months, and Neighbor's $1Million Host Guarantee!

 How do I connect my bank account?

You can connect your bank account through Stripe by going to the Bank Account page under your Profile. Once you’re there, click “Connect Bank Account” on the right to get started.

Is my bank information safe?

Neighbor doesn’t store your bank account or any other sensitive information. All payment information is stored by Stripe, our payment gateway. Stripe is a secure online platform that has encrypted and PCI-compliant servers. Stripe is used by hundreds of thousands of vendors word-wide, including Amazon and Target.

Can I take payment off the platform?

No. Moving payment off platform is a violation of our Terms of Service and disqualifies you from receiving help from Neighbor if something arises between you and your renter and can lead to action being taken on your account. With your help we can provide a safe and valuable marketplace!