# How Neighbor protects you as a host

> We get it you want to make some extra income but only if its easy safe and reliable Lucky for you Neighbor checks all three of those boxes and then some

Source: https://help.neighbor.com/en_us/how-neighbor-protects-you-as-a-host-BytQj2wA2

Last updated: 2026-03-11T17:32:36.859Z

We get it; you want to make some extra income, but only if it’s easy, safe, and reliable. Lucky for you, Neighbor checks all three of those boxes (and then some). Our platform is designed for low-effort hosting, free of headaches, so you can focus on the things that matter most.

Here are all the ways Neighbor protects hosts like you

![](https://cdn.kustomerhostedcontent.com/media/60dc7c61e9d9b3c395ceb9db/007a32106d1c5d1fd21cdd12e1eb9359.jpg)

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## You’re in control:

_**It’s your business, and you get to decide how you want to run it.**_

We understand that no two spaces or hosts are alike, which is why we designed our platform to give hosts complete control over who rents, when they come by, and how much they pay. 

*   **You set your price:** Our [Smart Pricing](https://help.neighbor.com/en_us/smart-pricing-ryLMaDtIq) tool will suggest a price for your space, helping you maximize your earnings. It lets you set your minimum price, then works in the background to continually adjust your listing price based on demand.

  

*   **Handpick your renters:** As a host, you have the power to choose what rental requests you accept. Be sure to review each potential renter's profile and request, and trust your gut when approving reservations.

  

*   **Your schedule, your rules:** With the power to set your own hours of availability, managing your storage spaces will never interfere with your day-to-day schedule.

## Host Guarantee and Property Protection Plans

Your home is more than just a storage space, which is why Neighbor offers unmatched protection for all of our hosts across the country. Here’s how you’re protected:

*   **$1M Guarantee:** When a renter makes a reservation and stores their items in your space, you’re automatically protected by our $1M Host Guarantee, should a renter sustain an injury in the storage space or inflict damage to a third party’s property. [Read more](https://www.neighbor.com/host-guarantee)
    

  

*   **Host Payout Protection**: Our Payout Protection is one of the many ways we back up our hosts! In the rare event a [renter stops paying](https://neighbor.kustomer.help/articles/-Sy2SDRICd), Neighbor provides Payout Protection that allows you to receive up to two months of payouts while the renter's items are still in the space.
    

  

*   **Property Protection Plans:** When a renter signs up on Neighbor, they can choose from our three property protection plans–standard, moderate, and minimum–to store their items with confidence. You’ll also feel more confident hosting them in your space. [Read more](https://www.neighbor.com/protection-plans)

  

  

# “The $1M Host Guarantee is a great safety net. I’d never rent out my space on my own because I wouldn’t have the same type of protection.” \- Whitney, a Neighbor host

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## Secure transactions

  

We prioritize your financial security as much as you do, which is why every payout is secure and on time, every month.

*   **Timely payouts:** Neighbor payments are made 30 days after the start of the reservation and on a monthly basis after that, meaning you’ll get paid on the same date each month. 
    

  

*   **Partnering with Stripe:** All payment information is stored by Stripe, a secure online platform that’s trusted by thousands of vendors worldwide, including Amazon and Target. Learn more about [Stripe](https://stripe.com/docs/security#:~:text=Stripe%20has%20been%20audited%20by,level%20of%20security%20at%20Stripe.)
    

  

## ![](https://cdn.kustomerhostedcontent.com/media/60dc7c61e9d9b3c395ceb9db/de59cff36fd8d2b796e9a89f2ba47d05.png)

  

## Customer support and resources

  

We understand that sometimes things don’t go as planned, but here’s the silver lining:

*   **In-house trust and safety team:** We have a world-class Trust and Safety team readily available to help tackle any issue you may run into. Renter leave their items in your space? Our team takes care of removing it. Our Trust and Safety team will bend over backward for hosts like you (they may even throw in a cartwheel or two).
    

  

*   **Multiple support channels:** Whether you call customer support, send us a DM on social media, or seek guidance in our [community groups](https://www.facebook.com/groups/211065379641862/), we’re here to help you every step of the way.
    

  

*   **Endless resources:** As a host, you’ll have easy access to a plethora of resources, including detailed guides, FAQs, and tips from seasoned hosts in our [community group](https://www.facebook.com/groups/211065379641862/). You’ll be well-equipped for success!
    

  

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# “Neighbor has exceptional customer service. I appreciate the fast responses and the fact that Neighbor really advocates for their Hosts. - Andrea, a Neighbor host

  

  

  

## Earn, safely.

  

We’re committed to providing an experience that’s easy, safe, and reliable for our hosts. From our Host Payout Protection and $1M Host Guarantee to our [endless host resources](https://help.neighbor.com/en_us/categories/hosting-SklFW3MY), you’ll have everything you need to build a successful business. 

Get started on your hosting journey today