# Renter Property Protection Plan Overview

> Were on a mission to make storage simple Our straightforward and affordable Property Protection Plans give our renters peace of mind knowing they dont hav

Source: https://help.neighbor.com/en_us/renter-property-protection-plan-BynvvnkcK

Last updated: 2023-08-11T22:23:46.329Z

We're on a mission to make storage simple! Our straightforward and affordable Property Protection Plans give our renters peace of mind knowing they don't have to break the bank to make sure their items are protected. When you purchase a protection plan, your items are protected if they’re damaged while being stored with a Neighbor host. Learn more about the details of our Property Protection Plans in our [Terms of Service](https://www.neighbor.com/terms-of-service).

  

We offer a variety of plans, so you can choose the right protection that meets your needs! You can quickly and easily [add a Property Protection Plan](https://kst.mr/ryPjaS0_5) while placing a storage booking or at any time during your first monthly rental period.

You can email [support@neighbor.com](mailto:support@neighbor.com) in the rare event your items are damaged, and Neighbor’s Trust & Safety team will be there to help you through the entire process.

We are committed to creating a safe community on Neighbor, and that starts with protecting your stuff!

* * *

## **How do I purchase a Protection Plan?**

You can purchase a protection plan during the process of reserving a space. After identifying the items you plan to store and selecting a start date, you’ll be able to choose the protection plan for you. Learn more about [adding a protection plan to your reservation](https://kst.mr/ryPjaS0_5).

![](https://cdn.kustomerhostedcontent.com/media/60dc7c61e9d9b3c395ceb9db/a383997ce831ae7e5afdd6dd0052dc86.png)

* * *

## **How much do they cost?**

We want to make sure our protection plans are affordable, and that you get the protection you need. Therefore, we offer three levels of protection based on whether you are storing a vehicle or other personal items. 

Pricing will vary depending on many factors, but mostly pricing depends on the level of protection you need for the items you are storing. 

To see the cost of each plan: 

1.  Click on the desired storage listing
    
2.  Click the blue “Reserve Space” button
    
3.  Insert the anticipated start date and items you plan to store
    
4.  Once you reach the “Choose your protection plan” page, you will be able to click on “Standard”, “Moderate”, or “Minimum” to see the details of each plan and monthly pricing. 
    

**Standard Plans** provide the greatest amount of protection so you have the most peace of mind!

**Moderate Plans** are great for renters who need more than the minimum protection, but the value of their items is less than the maximum protection provided through our Standard Plan. 

**Minimum Plans** are the least expensive option and are great for renters who are storing inexpensive or a small number of items.

* * *

## **If I don’t select a plan when I first reserve my space, can I add protection later?**

Absolutely! You can add a protection plan at any time during your first monthly rental period. 

If you add a protection plan after your reservation starts, but during your first monthly rental period, the protection plan will be effective beginning on the second month of your reservation. Similarly, your initial charge for the added protection plan will occur at the beginning of the second month. 

Here’s an example: _If your reservation started on March 1st, but you decide to add a protection plan on March 16th, your protection will start on April 1st and you will be charged on April 1st, too._   

* * *

## **What should I do after I make my reservation?**

It is important to document the condition of your items at the time you place them in storage.

Once your items have been stored, you should take photos of your items in the space and email the photos to [protection@neighbor.com](mailto:protection@neighbor.com).  

* * *

## **What will Neighbor do if my Property is damaged?**

When you purchase one of our protection plans, Neighbor agrees to reimburse you for 90% of the reasonable repair or replacement costs caused by direct physical damage to, or the theft of, your stored items, up to your plan’s protection amount. Be sure to review the Property Protection Plan [Terms of Service](https://www.neighbor.com/terms-of-service) for more details.

* * *

## **How do I contact Neighbor to report property damage under my protection plan?**

Before reporting damage, there are steps you will need to take once you have discovered your property is stolen or damaged. 

Please follow the steps below:

**Stolen Items:**  

1.  Contact local law enforcement immediately and document the police report number. 
    
2.  Email support@neighbor.com to begin the reporting process.
    
3.  In your email, please detail whether or not you carry property or other applicable  insurance.
    
4.  Start gathering proof of ownership, receipts, or appraisal/valuation forms.
    

**Damaged Items:**

1.  If your items were vandalized, contact law enforcement immediately and document the police report number.  
    
2.  Document all property damage with pictures and video. The more detailed the documentation, the better we will be able to assist you!
    
3.  Email support@neighbor.com to begin the reporting process.
    
4.  In your email, please detail whether or not you carry property or other applicable insurance.
    
5.  Start gathering proof of ownership, receipts, or appraisal/valuation forms.
    

* * *

## **Are there any limitations or exclusions under the Property Protection Plan?**

Yes, the Property Protection Plan does include some limitations that help us prevent fraud and keep the costs of the plan down. Property Protection Plans do not provide reimbursement for damage to prohibited items, previous damage, and damage arising from normal wear and tear, among other things. Our full list of limitations can be found in our [Terms of Service](https://www.neighbor.com/terms-of-service). 

* * *

## **What are my minimum incident and maximum reimbursement amounts?**

The minimum incident amount and maximum reimbursement amount will vary based on the plan you select.  

Your **m****inimum incident amount** is $100 if you purchased a Protection Plan with a maximum reimbursement amount of $1000 or more, and $50 if you purchased a Protection Plan with a maximum reimbursement amount of less than $1000.

If you are eligible for reimbursement, the maximum amount payable to you by Neighbor is ninety percent (90%) of the reasonable fair market value costs to repair or replace the damaged or stolen property. For example, if you are eligible for $1000 in reimbursement, Neighbor will pay you $900 to repair or replace your property. 

* * *

## **How long does my Protection Plan last?**

Your Property Protection Plan begins once you have started storing your items in the Neighbor space, and it will last the duration of your reservation so long as you make your monthly payments. This is only different if you decide to add a protection plan after the start date but during your first monthly rental period. In that case, your protection plan will begin at the start of your second monthly rental period.  

* * *

## **How do I cancel my Protection Plan?**

If you no longer need the protection plan, you can cancel the protection plan through your Neighbor account by following these instructions:

*   Click on “My Rentals”
    
*   Identify the reservation you would like to edit and click “View”
    
*   Click your protection plan
    
*   Click “Cancel protection for all of my items”
    

* * *

## **Is the Property Protection Plan an insurance plan?**

No, the Neighbor Property Protection Plan is not insurance, and it does not replace any insurance you have.  Our Property Protection Plans are designed to bring you peace of mind and build confidence in Neighbor’s service, as well as reimbursement for certain losses and expenses that may arise during the use of Neighbor’s service. If you want insurance for your stored property, you can contact an insurance agent to help you with your insurance needs.

* * *

## **Do I have to purchase a Property Protection Plan?** 

No. Neighbor’s renters are under no obligation to purchase a Property Protection Plan. Neighbor strives to provide its customers with the best possible service and experience, regardless of whether that customer has purchased a Protection Plan. If you have any additional questions or concerns, please contact Neighbor at support@neighbor.com.