Becoming a Top Host

Our leading group of hosts on the Neighbor platform are called Top Hosts. They go above and beyond in their hosting duties and maintain their listings and profile to the highest standards. Top Hosts have a special badge on their profiles and listings to distinguish them in a search!

How it works

We evaluate your hosting performance every quarter, even if you haven’t been on Neighbor the entire time. This assessment includes every listing on your account and occurs on April 1st, July 1st, October 1st, and January 1st.

We’ll evaluate your performance based on our Top Host requirements

• Maintain high quality listings and host profile with 4+ photos, 50+ word description, 25+ word bio, profile photo, and watch the host education videos
• Respond to messages within one hour
• Approve 80% of reservation requests
• Have at least 1 active reservation sometime within the last quarter, even if it’s on the last day
• Maintain at least a 4.0 star review rating

Advantages of being a Top Host

Being a Top Host is more than just a title. Here’s some awesome reasons to maintain your Top Host status every quarter:

• A Top Host badge appears on your profile and listings, alerting renters that they should book your space.
• Top priority when you contact our Customer Support team for assistance.
• Renters wanting an outstanding experience are more likely to rent from Top Hosts, boosting the host’s listings in search.
• When renters contact us for help finding a space for their items, we recommend our Top Hosts’ listings first!

Read more of our Maximizing Host Earnings articles to be even more successful hosting on Neighbor.