# Neighbor > Neighbor knowledge base – help articles and documentation. ## FAQs - [Hosting Basics](https://help.neighbor.com/en_us/hosting-basics-B1XBvA8RO.md): How do I set up my profile? Setting up your profile is the first step in the hosting process! Potential renters will see your profile to get to know you an... - [Renter Basics](https://help.neighbor.com/en_us/renter-basics-ryqU8m5c5.md): How do I set up my profile? The first step in creating a great Neighbor account is to set up your profile ! After requesting a reservation, potent... - [Payment Basics](https://help.neighbor.com/en_us/payment-basics-BJ7t5rl6c.md): How do I add my payment information? Our users can easily add their payment information here under their Profile page. Renters will add their credit ... - [How Neighbor Makes Money](https://help.neighbor.com/en_us/how-neighbor-makes-money-BkHYDAU0O.md): Neighbor proudly provides a safe and secure online community for all of its users! As a part of each monthly rental payment for our renters , Neighbor adds ... - [Where Neighbor Offers Storage](https://help.neighbor.com/en_us/where-neighbor-offers-storage-S1F5P0LAu.md): Our Neighbor community is not limited to any city or state! Renters and hosts are joining each day from across the United States. If there aren’t stora... - [Living or Working Inside a Neighbor Listing](https://help.neighbor.com/en_us/living-or-working-inside-a-neighbor-listing-SkZcP08Au.md): For the safety and protection of our hosts, Neighbor doesn’t allow any renters to live or work inside storage spaces. Listings on our platform are so... - [Viewing and Responding to a Neighbor Message](https://help.neighbor.com/en_us/viewing-and-responding-to-a-neighbor-message-SybjwAICO.md): You received a new message from someone on Neighbor! What’s your next step? How to read the message: Visit your Neighbor Messages page C... - [When a Late Fee is Charged](https://help.neighbor.com/en_us/when-a-late-fee-is-charged-r1zcJ0ta9.md): During an active reservation, your credit card will be automatically charged every 30 days. This ensures that your rented space is being paid for on ti... - [Why Renters love to use Neighbor](https://help.neighbor.com/en_us/why-renters-love-to-use-neighbor-HJ0hWulRA.md): Why Renters love to use Neighbor Storage done better Redefining storage beyond the industry standard Lowest prices People who switch - [Why Hosts love to use Neighbor](https://help.neighbor.com/en_us/why-hosts-love-to-use-neighbor-r1nTCPlCA.md): Why hosts love to use neighbor - [What happens if I move a reservation off the Neighbor platform?](https://help.neighbor.com/en_us/what-happens-if-i-move-a-reservation-off-the-neighbor-platform-ByRsJMn1ke.md): Accepting payment outside the Neighbor platform is a violation of the Terms of Service Using Neighbors storage marketplace and reservation and payment s - [What Type of Rental Space is on Neighbor?](https://help.neighbor.com/en_us/what-type-of-rental-space-is-on-neighbor-By_Ytf4Ogl.md): Discover every storage and parking option on Neighbor—from self storage units to garages, driveways, sheds, and more—all in one simple search. ## Safety - [How to Verify My ID](https://help.neighbor.com/en_us/how-to-verify-my-id-rk84PCLCd.md): In the process of verifying your account, you’ll need to confirm your email , phone number and photo ID! These verification checks are in place ... - [How to Verify My Phone Number](https://help.neighbor.com/en_us/how-to-verify-my-phone-number-rJyfeWWKc.md): If yoursquore seeing this popup when clicking on your Messages page you still need to verify your phone number For security purposes bef - [How to Verify My Email Address](https://help.neighbor.com/en_us/how-to-verify-my-email-address-H1Y3eMbt9.md): When creating an account on the Neighbor platform users will need to verify their ID phone number and email address These steps all help to keep o - [Stripe Safety](https://help.neighbor.com/en_us/stripe-safety-rkWUw0UCO.md): Stripe is a PCI-compliant payment gateway used by 100,000’s of vendors worldwide. The payment platform uses top-notch security tools and safety pract... - [How to Report a User](https://help.neighbor.com/en_us/how-to-report-a-user-SyDFqrBv5.md): If you believe a user has violated our Terms of Service , we encourage you to report your messages. How to report messages on Neighbor: Visit y... - [How to Report a Listing](https://help.neighbor.com/en_us/how-to-report-a-listing-SJYLOrBw9.md): If you believe a listing on Neighbor has violated any Terms of Service , we encourage you to report the listing. We also encourage reporting a listing if ... - [Host Payout Protection](https://help.neighbor.com/en_us/host-payout-protection-HJal5D5Yc.md): Our Payout Protection is one of the many ways we back up our hosts! In the rare cases when a renter stops paying , Neighbor guarantees up to two months of... - [Why can't I use cash, check, or a payment platform like Venmo?](https://help.neighbor.com/en_us/accepted-payment-methods-HkJtPAI0d.md): The answer to this question boils down to Neighbor being different from a general classifieds marketplace Neighbor does more than simply connecting hosts an - [When Someone Asks Me to Pay Outside of Neighbor](https://help.neighbor.com/en_us/when-someone-asks-me-to-pay-outside-of-neighbor-By6OwCIA_.md): Taking or receiving any payment outside the Neighbor platform is unsafe. It also voids important protections like the Terms of Service , the Host G... - [Renter Property Protection Plan Overview](https://help.neighbor.com/en_us/renter-property-protection-plan-BynvvnkcK.md): Were on a mission to make storage simple Our straightforward and affordable Property Protection Plans give our renters peace of mind knowing they dont hav - [Why Renters love to use Neighbor](https://help.neighbor.com/en_us/why-renters-love-to-use-neighbor-HJ0hWulRA.md): Why Renters love to use Neighbor Storage done better Redefining storage beyond the industry standard Lowest prices People who switch - [Why Hosts love to use Neighbor](https://help.neighbor.com/en_us/why-hosts-love-to-use-neighbor-r1nTCPlCA.md): Why hosts love to use neighbor - [What happens if I move a reservation off the Neighbor platform?](https://help.neighbor.com/en_us/what-happens-if-i-move-a-reservation-off-the-neighbor-platform-ByRsJMn1ke.md): Accepting payment outside the Neighbor platform is a violation of the Terms of Service Using Neighbors storage marketplace and reservation and payment s ## My Account - [How to Set Up a Neighbor Account](https://help.neighbor.com/en_us/how-to-set-up-a-neighbor-account-HycWUuu69.md): Welcome to Neighbor Creating an account is the first step towards cheaper safer and more convenient storage Download the Neighbor app for iOS and - [Account Login Issues](https://help.neighbor.com/en_us/account-login-password-issues-S17ivAI0d.md): Having trouble logging into your account? Resetting your password is a quick and easy fix to get you back on Neighbor! For desktop: Go to t... - [How to Deactivate or Delete My Account](https://help.neighbor.com/en_us/how-to-deactivate-or-delete-my-account-r1T0dr5c9.md): We’re sorry to see you go! But if you’ve decided to leave Neighbor, here’s what you can do. How to deactivate your account: Co... - [How to Verify My Email Address](https://help.neighbor.com/en_us/how-to-verify-my-email-address-H1Y3eMbt9.md): When creating an account on the Neighbor platform users will need to verify their ID phone number and email address These steps all help to keep o - [How to Verify My Phone Number](https://help.neighbor.com/en_us/how-to-verify-my-phone-number-rJyfeWWKc.md): If yoursquore seeing this popup when clicking on your Messages page you still need to verify your phone number For security purposes bef - [How to Verify My ID](https://help.neighbor.com/en_us/how-to-verify-my-id-rk84PCLCd.md): In the process of verifying your account, you’ll need to confirm your email , phone number and photo ID! These verification checks are in place ... - [How to Find My Host Payouts](https://help.neighbor.com/en_us/how-do-i-find-my-payouts-HyHEEVRY9.md): During an active reservation, you’ll receive your host payouts at the end of every 30-day rental period. After connecting your bank accoun t , the ... - [How to Find My Renter Payment History](https://help.neighbor.com/en_us/how-to-find-my-renter-payment-history-r1FWUVCK9.md): At the beginning of each 30-day rental period, Neighbor will automatically charge your credit card. We take the work out of remembering to pay your host on t... - [Change Your Email Address](https://help.neighbor.com/en_us/change-your-email-address-SJ2pBNeFo.md): If you need to change the email address on your Neighbor account - [Update your password](https://help.neighbor.com/en_us/change-or-update-your-password-ryG5zC6cj.md): Changing your password If you cant log into your Neighbor account but would like to update your password use the instructions below On the website or a ## Neighbor - [Neighbor Community Guidelines](https://help.neighbor.com/en_us/neighbor-community-guidelines-HJp9DRIAd.md): Here at Neighbor, it is our mission to bring communities together and solve our neighbors' biggest challenges. Remember that the people you interact with on ... - [How to Track My Referral Invitations](https://help.neighbor.com/en_us/how-to-track-my-referral-invitations-BJuEAYT9.md): After you’ve sent your referral link to friends and family, it’s time to sit back and relax! Track your referral invites right from our platform ... - [Canada & International Restrictions](https://help.neighbor.com/en_us/canada-international-restrictions-H1tM9vFZs.md): At this time Neighbor listings can only be reserved with credit or debit cards with billing addresses in the United States To publish a listing on Neighbo - [Neighbor Review Policy](https://help.neighbor.com/en_us/neighbor-review-policy-rJbaJho7s.md): To build a marketplace of trust we ask our community to help ensure that reviews on Neighbor are useful informative and do not expose our community to ha - [Contact Customer Support](https://help.neighbor.com/en_us/contact-neighbor-BkRcDCUCO.md): Neighbor offers various methods of customer support depending on your needs For the quickest answers to many of your questions check out our Help Center - [Monthly Rental Periods & Reservation Renewals](https://help.neighbor.com/en_us/monthly-rental-periods-reservation-renewals-SkNmsMnpi.md): How is the monthly rental period determined and when does my reservation renew All spaces on Neighbor are reserved on a monthtomonth basis When rese - [What happens if I move a reservation off the Neighbor platform?](https://help.neighbor.com/en_us/what-happens-if-i-move-a-reservation-off-the-neighbor-platform-ByRsJMn1ke.md): Accepting payment outside the Neighbor platform is a violation of the Terms of Service Using Neighbors storage marketplace and reservation and payment s - [Who Can Host with Neighbor](https://help.neighbor.com/en_us/who-can-host-with-neighbor-S1zXv0U0u.md): If you have an unused space like a garage or RV pad, own or have permission to rent out that space, and enjoy having a passive income, you can be a host ... - [Why Hosts love to use Neighbor](https://help.neighbor.com/en_us/why-hosts-love-to-use-neighbor-r1nTCPlCA.md): Why hosts love to use neighbor